Real-time management is essential in making sure that applications and business processes respond quickly to any new information, market conditions, and customer demands. In addition to enhancing performance, it reduces process delays (latencies) and offers greater reliability for mission-critical applications.
To improve the efficiency of real-time management it is necessary to have the right people and the right processes. It’s a challenging issue that has no single solution. However, there are best practices that can help companies maximize the value of their real-time investment in management.
Establish a Real Time Monitoring Program
The first step to improve real-time management is to set up your team with the tools to analyze data and make decisive decisions on the fly. Without a real-time application most WFM teams are forced to rely on spreadsheets which can be resource intensive to create. Utilizing a real-time tool for management reduces the analysis and decision making process, giving teams minute-byminute access to the actual.
Define response procedures
It is essential that the contact centre has clearly defined escalation pathways and responsibilities in responding to issues discovered through real-time monitoring. The processes should be regularly reviewed and improved to meet current business requirements.
Benchmark Real-Time Management
It is also important to measure and report on your progress in real-time management. This is the way to prove that your efforts are paying off and demonstrate the value of your investment in this area. To do this, you should compare occupancy or service level before and after the implementation of real-time time management techniques and then quantify the improvements in terms of savings.
https://vdr-software.info/the-best-data-room-providers-and-services-2022